Sep 23, 2021
This episode is not what I initially set out to produce, but I'm so glad the first 20-minutes of my conversation with Dr Misty McNeill from Prairie Path Foot & Ankle Clinic in Elmhurst, Illinois, took a deviation from the original topic.
Dr Misty McNeill was invited onto the podcast to discuss her transition from employee to business owner and then from business owner to employee. It's a great story, and we did discuss it, but only after talking about our love and learnings from Disney first.
Because these two topics are vastly different, I thought they each deserved a separate episode, so this week's episode is about Learning from Disney and next week, you'll get the story behind Dr McNeill's career.
Topics Discussed:
- Creating raving fans
- Disney refers to all employees as Cast Members because everyone plays a part in the success of Disney.
- Disney treats their cast members so well; it trickles down to the customers.
- All trainees wear a badge that says Earning My Ears. At Misty's podiatry business, her trainees wear a badge that says Taking My First Steps.
- Disney makes waiting in line fun.
- Disney sets standards that apply to everyone in the company, even the bosses.
- Book recommendation: Be Our Guest
If you have any questions about this episode, one-on-one business coaching, please email me at and we can arrange a quick ZOOM call to see if we're a good fit.
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